Returns & refunds

All sales are final

Every piece I make is one of a kind, so I don’t accept returns or exchanges. Please look closely at the photos and details, and reach out with any questions before you buy.

Colors can look slightly different from one screen to another. That isn’t considered a defect.

If your order arrives damaged

I pack every piece carefully and ship it insured, but if something does go wrong:

1. Email benjitradesllc@gmail.com within 48 hours of delivery.
2. Include your order email and clear photos of the damage, the box, and the packing materials.
3. Please keep all the packaging until we’ve sorted it out. The shipping carrier may need to inspect it.

Once the damage is confirmed, I’ll offer a repair or a full refund, including shipping. Since every piece is one of a kind, a replacement usually isn’t possible.

Lost packages

If tracking shows no progress for an unusual amount of time, contact me and I’ll open a claim with the carrier. If the package is confirmed lost, you’ll get a full refund.

Commissions and custom work

Commissions and custom orders are final sale. The $100 deposit is non-refundable once work has started. See Commissions for details.

If a piece sells twice

In the rare case two people buy the same piece at the same moment, the second order is refunded in full right away.